A lot of what you’ll read here is legal language that we’re required to use (apologies in advance!). But we’ve also done our best to break it down into regular-person words.
If you have any questions about this policy, please email our dedicated customer service team here
Oh, and here’s a shortcut to the Shipping & Return Policy!
All payments are made payable to Indica Dreams, LLC.
What this means: When you buy from us, your payment goes directly to our company!
You must read and agree to these Terms and Conditions before ordering any products from the Website. By placing your order, you agree to be bound by the following Terms and Conditions:
AGREEMENT TO TERMS
What this means: By using the Indica Dreams’ website, you agree to the terms in this document.
The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
This website is not intended to provide medical information and does not claim to cure or treat any disease. Always speak to your doctor about health concerns. These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.
The Site is intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Site.
What this means: CBD is part of a holistic wellness routine—it’s not a cure, prevention, or treatment on its own.
We provide lots of educational information on our website about CBD and wellness. But it’s meant to inform, not to be used to diagnose yourself or others. So, always ask your doctor about serious health concerns.
Finally, Indica Dreams is an adults-only space! People under 18? Sorry, but you can’t shop with us just yet.
Indica Dreams is not intended for use by persons under 18 years of age. Consult a physician before using any of our Products if you have any medical condition including, but not limited to, strokes, high blood pressure, heart, liver, kidney or thyroid disease, diabetes, anemia, depression, anxiety, other psychiatric conditions, a family history of these or other medical conditions, or if taking any prescription, OTC and/or other medications.
What this means: Only people over the age of 18 should use Indica Dreams products.
If you have a medical condition such as a history of strokes, high blood pressure, heart, liver, kidney or thyroid disease, diabetes, anemia, depression, anxiety, or other psychiatric conditions… we ask that you consult your doctor before adding CBD to your wellness regimen.
Finally, if you currently take a medication, make sure you ask your doctor if CBD is okay to add (to make sure it won’t interact with your meds!).
We stand behind the products we manufacture and guarantee that they are brand new, authentic, and in original packaging.
What this means: Every product we sell is new. It’s not been used or returned and then resold.
INTELLECTUAL PROPERTY RIGHTS
Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content and the Marks.
What this means: Don’t use our graphics, images, copy, or anything else on our website in a commercial way. It’s our intellectual property, and we’ve put a ton of work into building this brand—now, we’ve got to protect it.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).
What this means: You are who you tell you are, right? Please don’t use a bot to create an account or purchase from Indica Dreams, or lie about your age, name, or location to make a purchase. If you do, we have the right to cancel your account and prevent you from using the website.
You may be required to register with the Site. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.
What this means: When you make an account with Indica Dreams, it’s up to you to keep your password and username in a safe place. If you choose an offensive username, we have the right to change it.
We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Site. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products. All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.
What this means: Like any store, we can’t guarantee that the product you want will always be in stock, and it’s possible we may discontinue a product.
And while we do our best to describe our products accurately and choose accurate images of our products, sometimes there’s no match for the real thing. It’s possible a product may look slightly different or be somewhat different than expected when you get it home.
I understand the statements regarding these products have not been evaluated by the Food and Drug Administration. This Product is not intended to diagnose, treat, cure, or prevent any disease.
I understand I should not use this information to diagnose or treat any health problems or illnesses without consulting my doctor. I also understand that the products listed on this website are not intended or to be used to treat any type of medical condition. I understand that I might be billed under Indica Dreams, LLC.
What this means: Anything we say on the website has not been specifically evaluated by the FDA, though we’ve done our best to comply with their regulations for CBD marketing.
You should also be clear that our products and information are not designed to diagnose or treat any health problem, and you should always consult your doctor before using them.
Given the uncertainty and rapid pace of change of relevant laws, Indica Dreams makes no representation as to the legality of CBD under laws applicable to you. Purchases are at your own risk.
What this means: While hemp-derived CBD is legal in the USA, we can’t prevent people from buying from Indica Dreams from other regions where it might not be legal. We are not responsible for informing people of the legality of CBD in their area.
PURCHASES AND PAYMENT
We accept the following forms of payment:
– American Express
You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in U.S. dollars.
You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. If your order is subject to recurring charges, then you consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.
We reserve the right to refuse any order placed through the Site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
What this means: When you place an order through the Indica Dreams website using a credit or debit card, you are confirming that you have provided us with all the correct details to complete your payment, including if you signed up for a recurring subscription.
If we believe you are ordering to resell the product, we have the right to prohibit or cancel your order.
Bottom line: Make sure your credit card details are accurate and buy as a customer, not a reseller.
RETURN POLICY& REFUND POLICY
All standard products come with a 30-day, money-back guarantee for new and unopened products based on the delivery date as provided by the shipper. To receive a refund or to return products please contact our customer support team at firstname.lastname@example.org. For all products in excess of 30 days are considered final.
What this means: You can return any product within 30 days of the delivery date if it’s UNOPENED, and you’ll receive your money back. To start the refund process, just email our customer support team at email@example.com.
What this means: We use Shipping Easy to process online orders. Each order will typically ship out 2-3 business days after the order is placed. And the delivery time depends on what shipping option you chose at checkout.
All our products are shipped in protective packaging to prevent breakage or damage!
If any products arrive damaged, broken or part of your order is missing. You must notify the Company within 3 days of delivery.
What this means: We only allow exchanges when something went wrong on our part—like a damaged or broken item, or missing item. To make an exchange, please contact our customer service team within 3 days of delivery, at firstname.lastname@example.org.
By submitting suggestions or other feedback regarding the Site, you agree that we can use and share such feedback for any purpose without compensation to you.
We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Site. You are solely responsible for your Contributions to the Site and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.
Also, if you submit a review to our website, you permit us to use that review in our marketing! (Thank you in advance!!)
What this means: If anyone takes issue with this document, they agree to first attempt to resolve the dispute informally with Indica Dreams for 30 days before involving the court system or an arbitrator.
If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute (except those Disputes expressly excluded below) will be finally and exclusively resolved by binding arbitration. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) and, where appropriate, the AAA’s Supplementary Procedures for Consumer Related Disputes (“AAA Consumer Rules”), both of which are available at the AAA website www.adr.org. Your arbitration fees and your share of arbitrator compensation shall be governed by the AAA Consumer Rules and, where appropriate, limited by the AAA Consumer Rules. If such costs are determined to by the arbitrator to be excessive, we will pay all arbitration fees and expenses. The arbitration may be conducted in person, through the submission of documents, by phone, or online. The arbitrator will make a decision in writing, but need not provide a statement of reasons unless requested by either Party. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. Except where otherwise required by the applicable AAA rules or applicable law, the arbitration will take place in United States, Florida. Except as otherwise provided herein, the Parties may litigate in court to compel arbitration, stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator.
In no event shall any Dispute brought by either Party related in any way to the Site be commenced more than one (1) years after the cause of action arose. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.
What this means: If the issue can’t be resolved without the help of a third party, the dispute will move into binding arbitration. This means that an impartial arbitrator will negotiate between Indica Dreams and the other party to find a solution, without going to court.
If for some reason the dispute does go to court, it will take place in Florida, where Indica Dreams is based.
Finally, disputes can only be brought within a year of the cause of the dispute.
The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. The full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.
What this means: The arbitration has to stay on the topic of the dispute.
EXCEPTIONS TO INFORMAL NEGOTIATIONS AND ARBITRATION
The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.
What this means: There are a few exceptions to the above provisions on arbitration, such as the validity of intellectual property rights or allegations of theft or invasion of privacy.
Participation in the subscription program is a privilege granted to indicadreams.com users and as such can be suspended, revoked or terminated at any time by Indica Dreams for any reason or for no reason. In the event of termination of your participation, all program benefits will automatically and immediately be forfeited. In the event of termination of a user’s participation or a termination of the subscription program by Indica Dreams, Indica Dreams has no liability to participants for program benefits.
What this means: We love our subscription members! But if for some reason we must suspend or revoke someone’s membership, we have the right to do so.
SUBSCRIPTION SERVICE INTERRUPTION IN SERVICE
You may pause your participation in the Indica Dreams subscription program at any time during the three-month minimum term by contacting Customer Service. Please contact Customer Service at email@example.com for assistance in pausing your account.
What this means: You can pause your subscription at any time, including during the 3-month minimum term, by contacting customer service at firstname.lastname@example.org.
You may cancel your participation in the Indica Dreams subscription program at any time after three months by contacting Customer Service. Please contact Customer Service at email@example.com for assistance in canceling your account.
What this means: Your subscription has a minimum term of 3 months. But after that three months, you can cancel your subscription at any time by contacting customer service at firstname.lastname@example.org.
LIMITATIONS OF LIABILITY
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE LESSER OF THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE ONE (1) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING OR USD 100.00. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
What this means: We aim to keep the Indica Dreams website as secure as possible! But if something does happen, we are not liable.
What this means: By agreeing to this policy, you agree to not place any blame on Indica Dreams, LLC for any losses, damages, liability, claims, demands, or attorney’s fees.
In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us at:
Indica Dreams, LLC
1317 EDGEWATER DRIVE #165
ORLANDO, FL 32804-6350